Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ahatheme@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ahatheme@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
- Customized items (such as personalized printed, embroidered, or monogrammed products) unless there are quality issues;
- Items that have been worn, washed, cut, or with damaged/lost tags/packaging affecting secondary sales;
- Human-caused damages (such as stains, scratches, tears, deformation/fading due to improper washing, etc.);
- Returns due to personal subjective preferences (such as "dislike the style", "fabric not as expected", "ordered the wrong size by mistake", etc.), even on customized items with no quality issues;
- Discounted items clearly marked "Final Sale - No Returns/Exchanges" during promotional activities and with no quality issues;
- Perishable goods (such as food, flowers, or plants), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases;
- Sale items and gift cards.
Exchanges
Exchange service is not available. Kindly return your item first and complete a new purchase separately for replacement goods.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ahatheme@gmail.com.