Refund policy

Return Eligibility & Time Window

We offer a 14-day return window. You may request a return within 14 calendar days from the date you receive your order.
To qualify for a standard return (change of mind, style dislike, wrong size):
  • Items must be unused, unwashed, unaltered, and free of stains, scratches, or damage.
  • All original tags, labels, and original packaging must be intact and attached.
  • You must provide valid order proof or purchase receipt.
  • Minor try-on is acceptable and does not affect return eligibility.
Any returns submitted after the 14-day window will not be accepted.

How to Start a Return

All returns must be pre-approved by our team before sending back items. To initiate a return, please contact our support team at ahatheme@gmail.com with your order number and return reason.
Once your return request is reviewed and approved, we will send you a return shipping label and detailed return instructions. Items returned without prior approval will be refused and cannot be refunded.

Non-Returnable & Final Sale Items

The following items are final sale and cannot be returned or exchanged, unless confirmed with manufacturing quality defects:
  • Customized, personalized, printed, embroidered, or monogrammed products made per customer’s request.
  • Items that have been worn, washed, cut, altered, or with missing/damaged tags and packaging that cannot be resold.
  • Items damaged by human factors including stains, scratches, tears, deformation, or fading caused by improper use or washing.
  • Returns due to personal subjective preference including dislike style, unsatisfactory fabric, wrong size ordered by mistake, and other non-quality issues.
  • Clearance, discounted, or promotional items clearly marked “Final Sale – No Returns/Exchanges” on product pages and checkout pages.
  • Perishable goods, personal care products, beauty items, hazardous materials, flammable goods, and gift cards.
All final sale labels are clearly displayed on product pages before purchase, which is acknowledged by customers at checkout.

Shipping Cost Responsibility 

  • Customer responsible: For standard returns including wrong size, style preference, no longer needed, or other personal reasons. Return shipping fees are paid by the customer and are non-refundable.
  • Company responsible: For defective items, damaged items during transit, incorrect items shipped by our mistake. We will cover full return shipping costs for verified issues.
Original shipping fees at checkout are non-refundable for standard customer-initiated returns.

Exchange Policy

We do not offer direct exchange service. If you need a different size, color, or style, please submit a standard return request for your current item and place a new order separately.
For defective or wrong items caused by our error, we will support replacement solutions based on order situation.


Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3–7 business days. Please note that banks and credit card companies may require additional processing time to post funds to your account.
If you have not received your refund within 10 business days after approval, please contact us with your order number and return tracking information.