Orders & Delivery

• Where's my Order? +

  You can track your order here

  Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.

  Deliveries are made between 8am and 9pm.

• Why is my order late? +

  Most of our deliveries can take place between 8am to 9pm. If its after 9pm on your expected delivery date then your order is late. On rare occasions deliveries can be delayed due to events out of our control, when this happens we work with our couriers to get your order moving a quickly as possible. Most delayed deliveries are delivered on the following day.

  If your delivery date has passed and you would like us to investigate this further, please either email us here and provide the order number (if known), order date, name on the order & also the email you ordered from .

• Can I cancel an Order? +

  As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
  
  

• Missing Item(s) from my Order? +

  Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.
  
  

• Delivery Imformation +

  Shipping times are provided based on orders being received prior to the cut off time 12:30 EST, orders after the cut off time will be processed the following day.

  A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date. If you have any further questions related to your delivery, please contact our Customer Care team.

  Please note: The shipping times shown are from the order date, prices are dependent on location and may differ.

• What if im not home when my delivery is due? +

  Standard Shipping Via USPS If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your delivery online here. If this isn’t available in your area then you’ll need to get in touch with your local post office. You’ll have 30 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us.

  Shipping Via FedEx If your FedEx tracking is showing that there has been an unsuccessful delivery attempt, then your parcel will be taken to a FedEx pickup point. A card will be left with further details on how to pick up your parcel and with the information of the pickup point. You’ll have 5 days from the date of the first delivery attempt to collect your parcel from the pickup point before your parcel is returned back to us.

• Can I change the delivery address on my order? +

  As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.